Frequently Asked Questions (FAQs)

1. About Our Products

  • What is the quality of your jewelry? At Mishi Collections, we use premium grade Zircon and high-quality plating to ensure a long-lasting shine. Our pieces are designed to offer a luxury look at an affordable price.

  • How do I take care of my jewelry? To maintain the shine, keep your jewelry away from water, perfumes, and chemicals. After use, wipe it with a soft cloth and store it in the original box or a dry pouch.

2. Shipping & Delivery

  • How long will it take to receive my order? Orders are processed within 24 hours. Delivery typically takes 3 to 5 working days across Pakistan.

  • What are the shipping charges? We charge a flat rate of Rs. 200 for delivery Pakistan. However, we offer FREE SHIPPING on all orders above Rs. 1,999.

3. Payments & Tracking

  • Do you offer Cash on Delivery (COD)? Yes, we offer Cash on Delivery (COD) services all over Pakistan for your convenience and security.

  • How can I track my order? Once your order is dispatched, we will send you a tracking number via WhatsApp or Email so you can monitor your parcel's journey.

4. Returns & Exchanges

  • What is your return policy? We offer a 7-day exchange policy if the product received is damaged or different from what was ordered. Please ensure the item is in its original packaging and unused.

  • How do I initiate an exchange? Simply email us at mishi.cosmetics01@gmail.com with your order number and a picture of the product.

5. Fragrances

  • How long do your perfumes last? Our signature French fragrances are highly concentrated and typically last between 6 to 12 hours, depending on the environment and skin type.